Frequently Asked Questions
Can I use macOS Monterey (12.x) with ~sedna?
Yes, v2022 is supporting macOS Monterey (12.x). But please notice that v2022 is a paid upgrade. Licenses with a valid software maintenance plan are able to update directly to v2022. For more information about an upgrade please contact us here.
My AJA U-Tap capture card doesn't work under macOS Mojave, what can I Do?
With macOS Mojave (and later ) Apple has integrated new security mechanisms for the user privacy. To install a AJA U-Tap capture card please follow the steps below: 1. Setup AJA U-Tap in the Player settings 2. Start Player with Live Video Asset in ...
How can I upgrade older licenses (before version 4.5) to v2021?
Please contact our sales team here they will make you a good deal. If your license have a valid software maintenance you're able to update your licenses directly at any time to the current version.
What happens when Creator or Player lose their Internet connection?
To make the license model work, and to provide you with reasonably priced licenses, an Internet connection is mandatory for every device running a ~sedna application with a cloud license. Since a license is only valid on a single computer, an ...
Can I work offline with ~sedna applications?
Working offline with ~sedna applications viable with license dongles. In addition, registered ~sedna applications will run for some time without Internet connection, but you need the Internet connection to activate the applications and to renewal the ...
Dongle Troubleshooting: The dongle seems to be broken. What to do?
If you're having difficulty using a license dongle, for instance when your Mac is not detecting the dongle, please refer to the Troubleshooting page first. Look up the My Presenter application is not running with my license dongle entry and do the ...
I lost my license dongle. What to do?
Unfortunately, ~sedna gmbh and its distributors and resellers cannot assume any responsibility for lost license dongles. If you lose a license dongle with a license on it, then the license is lost as well. Therefore, keep your license dongles in a ...
What to consider when using a license dongle?
Yes, licenses can be transferred to dongles. However, you need to contact us to have the transfer carried out. Note that the transfer comes at a fee for the dongle hardware.
Can I transfer a license to another computer?
Transferring licenses between computers is a breeze on Presenter Cloud. You can transfer licenses between Macs as many times as you like. Provided the corresponding software instance is registered with Presenter Cloud, there is also no need to do ...
I have installed the software. How do I register the installation with sedna.cloud?
The licenses you've ordered are provided by ~sedna in the Licenses section of sedna.cloud , or as license dongles that you can connect to the USB interfaces of the corresponding Macs. If you use license dongles, you can run Player or Creator without ...
Can I test the software beforehand?
Yes, you can request a time-limited demo license here to get a taste of what our software can do. After requesting a demo, a Presenter Cloud account will be set up for your Organization. To get a fully productive Presenter Cloud account and to take ...
Where can I find a documentation of ~sedna software?
You will find our online manual in your Presenter Cloud account under Profile > Resources or in the menu entry "Help" within Creator and Player.
Where can I download Player and Creator?
You're able to download your Creator and Player install packages in your sedna.cloud account under Resources. Creator and Player have different install packages. The install package for Player includes all editions like Player Silver, Player Gold, ...
Which macOS versions are compatible with my ~sedna software?
Creator and Player for Mac macOS 10.10 Yosemite 10.11 El Capitan 10.12 Sierra 10.13 High Sierra 10.14 Mojave 10.15 Catalina 11.x Big Sur 12.x Monterey compatible versions 3.4.2 3.4.2 4.0.1 4.0.1 4.1.1 4.1.1 4.5.9 4.5.9 5.0.7 5.0.7 v2020 v2020 v2021 ...